Refund policy

At Vayanalaya, we take pride in offering exquisite handloom sarees and want you to enjoy your purchase. If your saree arrives damaged, we will gladly accept a return under the following terms:

1.Returns:

  • Returns are only accepted if the saree is damaged upon delivery.
  • To qualify for a return, the saree must be in its original condition, unused, unwashed, and with all original tags intact.
  • Please contact us within 24 hours of receiving your order if the saree is damaged. We may ask for photos /videos of the damage to process the return.

2.Non-Returnable Items

  • Items marked as final sale, customized, or those that are not damaged at the time of delivery are not eligible for return.
  • After receiving and inspecting the returned damaged saree, we will process a refund to your original payment method. Shipping charges are non-refundable.
  • Refunds may take 7-10 business days to reflect in your account.

3. How to Process a Return

To initiate a return, please contact our customer service at vayanalayahandloom@gmail.com with your order number and photos of the damage.

Once we approve the return, we will guide you through the process of sending the saree back to us.

4.Shipping Costs

  • If the saree is damaged upon arrival, we will cover the return shipping.
  • For all other cases, shipping costs for returns will be the responsibility of the customer.

Requests for returns based on the following reasons will not be entertained:


1. Change in Decision


Disliking the product or changing one's mind after placing the order does not qualify for exchange or cancellation.

2. Color Perception

The colors you see on your device may vary due to individual device settings (such as color reproduction, brightness, resolution, and temperature). Additionally, colors can appear differently due to variations in the threads used in the warp and weft. When two different hues come together, they may mix to form an entirely different color or create a double-color effect.

We do not accept exchanges based on color perception concerns.

3. Handloom Imperfections

All our products are handwoven by skilled artisans, and any minor variations within the same product are the result of this artisanal process. These are not imperfections, but unique characteristics of handloom craftsmanship.

Handloom imperfections may include:

Small knots or bumps in threads where broken threads are pieced together.

Uneven threads connecting the border to the body.

Slubs, or residual threads bundled together in tiny knots.

Minute gaps in and around motifs, as well as small thread gaps around motifs and in the body/pallu are considered weaving inconsistency not defects. 

Variations in the length of attached or 'running' blouses due to differences in woven warp lengths. These measurements are explicitly mentioned in the product description on our online store.